The brief for this project was to find a digital solution for Chorus, by creating a better and more efficient means of communication for their connection assist feature.
The connection assist feature provides a visit from a Chorus team member, to their customers’ homes to install and fix issues with their internet connection.
The problem that Chorus was having with this feature was a lack of communication between the team and the customers.
The solution was to use Mobisite as a digital platform, to communicate and confirm the connection assist visit.
Mobisite is a website that’s only compatible with mobile phones. The use journey solution allows users to access this website at work, home or wherever they are from their phone. It acts as an app, but works like a website. The design needs to be 1 dimension, suitable for a mobile phone.